- Shipping & Returns Policy
Shipping & Returns Policy
Wicked Fitness Accessories is committed to providing exceptional customer service and quality products. We offer a hassle-free return policy with all our products. If there’s ever an issue with any of our products that is outside of normal wear and tear, please let us know and we’ll take care of it for you.
We accept returns on all unused equipment, within 14 days of purchase. If you are unhappy with any of your gear, simply send it back in original condition, this includes any packaging in original condition and we'll provide you with a replacement or store credit, at your preference. All goods will be inspected on return.
Return address is: 37 Bennetts Rd, Everton Hills, QLD 4053.
Be sure to include your name, contact details and preferably your order ID and the reason for the return so we can action the request as smoothly as possible.
The shipping costs of returning an item are your responsibility and cannot be refunded.
Occasionally goods don’t turn up in the condition we sent them in, or they may have a manufacturing fault. In either of these cases we will endeavour to ensure you get what you paid for or provide a refund.
Returns are processed through our returns department from Monday - Friday, 9am-5pm. We cannot process them on weekends.
Please note: We will only refund using the original method of payment. Refunds may take up to 21 days to process.
We deliver products domestically and internationally using Australia Post. Shipping and Fastway courier service, costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 1 business day and shipping times are estimated at between 1-15 business days depending on your location.
Brisbane Metro - Next day
Sunshine/Gold Coast/Toowoomba/Gatton - 1 to 3 days
Sydney/Northern Rivers/Coffs Harbour/Port Macquarie/Newcastle/Central coast - 1 to 4 days
Melbourne/Canberra/Albury/Bendigo/Geelong - 2 to 4 days
Perth - 5 to 10 days
All other areas - 1 to 15 days